Leading financial software services provider partners with Pyramid Analytics for its unmatched capabilities.
|Empyrean required a unified reporting tool to aggregate data from all products.||Pyramid’s multisource direct data access provided a unified view.||A single platform fulfilled all client needs, integrating seamlessly with Empyrean’s Microsoft backend.|
|After a disappointing experience with a previous vendor, Empyrean sought reliable customer support.||Pyramid offered easy embedding capabilities backed by a customer-centric support team.||Pyramid’s supportive and knowledgeable team helped Empyrean grow their business.|
|Empyrean, catering to the financial services industry, needed data-intensive report styles.||Pyramid provided accounting themes, diverse report styles, and visualizations.||Empyrean’s clients now access comprehensive, industry-suited reports, dashboards, and scorecards.|
|Empyrean needed to organize hierarchical information by assigning unique keys to parent attributes.||Pyramid’s parent-child and ragged hierarchies offered a code-free, drag-and-drop interface.||Pyramid automatically generates hierarchical structures and metadata, facilitating direct querying on existing data sources.|
|Empyrean sought a solution that could be fully embedded in all its applications.||Pyramid’s easy embedding capabilities catered for up to 10,000 customers.||Empyrean embedded Pyramid as their primary data reporting tool in web applications.|
|As each customer had its own database, Empyrean needed a multi-tenant platform.||Pyramid’s direct querying to Empyrean’s client databases allowed secure SQL databases and data models for each tenant.||Empyrean provides bespoke experiences for clients, each with their own database and Pyramid deployment.|
Based in Boston, Empyrean Solutions provides risk and performance management software and services to financial services companies (primarily banks and credit unions) to manage their balance sheets and comply with regulatory and internal demands.
Continually seeking competitive advantages in their marketplace, Empyrean was looking to increase both revenue and customer satisfaction across their financial services solution.
The Empyrean solution suite has grown to require more standardized reporting and distribution, as well as more slicing and dicing of data. They wanted a productized approach to reporting across all their solutions in the form of an embedded umbrella reporting tool that could pull data from all their products and enable clients to get reports out of a single place instead of being siloed in each application.
But Empyrean had been burned before. Several years earlier, they contracted with a vendor that did not deliver. “It was a nightmare,” says Kevin Studders, Empyrean’s director of product & strategy. “They had it working with MacGyver band-aids and masking tape. Support was nonexistent, and it was miserable.”
“That restarted our journey into looking for off-the-shelf BI and analytics. We were not just looking for graphs and charts and simple grids. We do traditional reporting—unsexy blocking and tackling of hundreds of rows with 30 columns of just numbers. We needed to do things like financial statements, full balance sheets, and income statements—very data-intensive report styles. We were not entirely sure we would find an off-the-shelf platform that could align with our more reporting-focused view of BI and analytics.”
They were so afraid of getting burned again that the Empyrean team evaluated 40+ potential vendors before choosing the only one that could meet all their needs in one platform: Pyramid Analytics.