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EMC

EMC Software Expands Anti–Money Laundering Application Throughout Latin America

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Technology company partners with Pyramid Analytics for its power, ease of use, and embedding capabilities 

EMC Software C.A., headquartered in Ciudad de Panamá, Panamá, provides technology solutions to banking clients in Latin America, primarily Panama and Venezuela. Among the technology services they provide is an anti–money laundering application.  

According to the International Monetary Fund, “Anti-Money Laundering/ Combating the Financing of Terrorism (AML/CFT) controls, when effectively implemented, mitigate the adverse effects of criminal economic activity and promote integrity and stability in financial markets.” As such, AML/CFT applications are in high demand in the region.  

THE CHALLENGE

When EMC began employing business-intelligence (BI) software in their application to deliver better graphics, dashboards, and insights to their customers, they were working with a legacy BI vendor. Much of the data they were handling came directly from their customers, and EMC transferred it into their systems. At the time, the process worked for their needs, but when their Technology company partners with Pyramid Analytics for its power, ease of use, and embedding capabilities EMC Software Expands Anti–Money Laundering Application Throughout Latin America legacy vendor was acquired by a much larger company, the service and support on which EMC was relying to properly serve their customers disappeared.  

This was happening at a critical time, as EMC was migrating their entire application from being web-based to being on-prem. They needed to be able to embed visualizations and dashboards directly in their AML application, so they could meet their growth goals in this important area.  

“Our customers were asking to us to deliver some AI capabilities in our software, so they can really get inside of the information and the data,” says Manuel Carlos Suárez, EMC’s general manager. “To do that, it’s very important to change from a web focus to on-prem.”  

EMC had been using their legacy vendor for 7 years, and they didn’t want to start from scratch, but they quickly realized they needed to partner with a leading analytics vendor with superior embedding capabilities — one that was powerful, yet easy to use, and could grow with their customers’ needs.  

They needed Pyramid Analytics.  


THE SOLUTION

Pyramid’s unified Decision Intelligence Platform provides EMC with the power, ease of use, and embedding capabilities they need, including:  

  • Multi-source direct access to any data at scale with the fastest direct query engine in one easy-to-use, central platform  
  • An AI-guided, no-code user experience with secure, governed self-service for anyone to access data and uncover insights  
  • A robust automated report and dashboard publishing module  
  • A simple, user-friendly learning management system for easy training  

 “The learning portal, in particular, is excellent, Suárez says. “It’s very easy, it’s very complete, and it’s very user-friendly for both our employees and our customers.”  

THE RESULT

With Pyramid Analytics, EMC now has full embedding capabilities and a customer-centric support team with them every step of the way, powering the expansion of their roster of bank customers in Latin America.  

EMC has 10 modules of AML software that address everything from government requirements to transaction monitoring to bank investigations. “In the end, our customer is looking for the total solution, not just one module,” Suárez says. “That is the key to our success with the banks. They must have confidence that one provider is giving them support and a total solution that meets all their requirements. Pyramid lets us do that. “The ease of use and power of Pyramid let us provide the proper solution to our customers.”   

[Our banking customers] must have confidence that one provider is giving them support and a total solution that meets all their requirements. Pyramid lets us do that.

– Manuel Carlos Suárez, General Manager at EMC

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