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Revolutions sometimes appear to happen out of nowhere. One day there was the old thing, and then you wake up, and the new thing is here. But that’s never really the case.
Every revolution, from cultural to technical, is made possible by hard work and long hours. They occur not by chance, but when people realize that the old way no longer works, when they come together, and when they jointly strive toward a better tomorrow. That’s how a revolution happens. Not randomly, but as the result of combined, focused, group effort over time.
Our team here at Pyramid Analytics has been laying the groundwork for this new world of analytics for years. When others were investing around 30% of their budget on R&D, we were strategically over-investing, spending on average 45% of our engineering spend on R&D. When others were still thinking about what AI might mean for analytics, we were re-architecting the entire Pyramid platform to bake AI into every aspect, from data preparation to discovery path recommendations to natural language exploration by non-technical users. In other words, we’ve been preparing for this revolution, laying the groundwork, building for the future. We’re committed to the cause.
Big transformations are rarely quiet events. People tend to take notice. At some point, the movement reaches a tipping point, and the effort toward change becomes apparent to all.
That’s exactly what’s happened in the data and analytics world. We’re entering a new era of capabilities that simply weren’t possible a year or two ago. For four years now, we’ve been recognized by Gartner as a Visionary in the world of analytics, but by combining with ServiceNow, we’ve strengthened our offering.
The combination of Pyramid Analytics and ServiceNow isn’t an evolutionary step forward in connecting insights and action; it’s a Grand Canyon-sized leap into the future. Our latest placement as furthest in Vision on the 2026 Gartner® Magic Quadrant™ for Analytics & Business Intelligence Platforms, we feel, validates all the hard work our team has done, quietly, over the past few years and proves we’re leading the way into the future of analytics.
The revolution is here.
The joining of ServiceNow’s platform built for action and Pyramid’s analytics platform built for insights is the sea change we’ve all been waiting for since the first BI tools came on the market. For ServiceNow customers, it will mean that all their workflow data can be accessed and combined with any other data, anywhere, to perform sophisticated analysis, find insights, and then take action on their findings. All from within ServiceNow. No exporting data to other tools, no switching back and forth between apps. Find insights, take action inside of ServiceNow.
For those not part of the ServiceNow ecosystem but who still want the power of our visionary product, we’ve thought about you as well. The analytics you get from Pyramid will continue to expand, becoming more complete as we fold in ServiceNow capabilities, such as a complete data catalog and action orchestration, even if you don’t use ServiceNow.
It’s not just us saying that the future is exciting. Our customers are on board as well. As Brad Weatherly, Chief Operating Officer at Sapience, says: “The big BI platforms are trying to retrofit AI into their legacy systems — Pyramid is built with it at the core.”
The future is bright when you’re a visionary. It’s bright if you’re a ServiceNow customer who’s been looking for the linkage between insights from data and workflow actions, and it’s bright if you’re an analytics user who’s been waiting for the promise of a closed loop between insights and actions to finally arrive. That day is here. That time is now.
Welcome to the revolution.
BI Trends
