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Sapience

Sapience Transforms Workforce Intelligence with Pyramid Analytics

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Sapience Analytics is a global leader in workforce productivity analytics, helping enterprises gain deep visibility into how work happens across their organizations. With over 200,000 users in 50+ countries, Sapience delivers a next-gen workforce intelligence platform that provides privacy-first, AI-driven insights that empower leaders to optimize capacity, improve performance, and drive measurable outcomes. Designed for modern, hybrid workforces, Sapience combines advanced data intelligence with a scalable, secure platform to provide a complete picture of time, effort, and engagement—without invading employee privacy. From operational efficiency to strategic decision-making, Sapience helps organizations transform workforce data into a competitive advantage.

THE CHALLENGE
Sapience found itself outgrowing its existing BI infrastructure. The combination of their BI infrastructure and SQL could no longer scale to meet their enterprise roadmap—especially as they expanded analytics offerings across a large, multi-tenant customer base.
Their challenges included:
  • Performance and scalability limitations
  • Difficulty embedding and customizing the UI
  • Lack of native AI/ML capabilities
  • Integration friction with Snowflake
  • Increasing technical debt due to a fragmented analytics stack
As Sapience moved toward a future-ready, AI-driven product strategy, they needed more than a traditional BI solution—they needed a platform that could unify analytics, reduce complexity, and support innovation at scale.

THE SOLUTION

After evaluating multiple mainstream and niche BI tools Sapience selected Pyramid Analytics as its enterprise analytics platform.

What set Pyramid apart:

  • Unified Analytics & UI Stack
    Pyramid’s single front-end experience replaced Sapience’s legacy UI, dashboards, and analytics engine—simplifying development and maintenance
  • Native AI & Generative BI
    Built-in Generative AI and ML functionality opened the door to new levels of insight, text-based analysis, and predictive planning
  • Snowflake-First Integration
    Seamless compatibility with Snowflake ensured high performance and rapid deployment
  • Scalability & Multi-Tenancy
    Pyramid has proven capability of supporting large enterprise deployments, and flexible enough to productize Sapience’s analytics for 50+ global clients
  • Strong Partnership
    Unlike large vendors that push customers through partner networks, Pyramid offered a direct, collaborative relationship that accelerated time to value.

 

THE RESULTS

In under six months, Sapience has:
  • Transformed its analytics foundation—reducing technical debt and consolidating fragmented tools.
  • Enabled AI-powered insights across operational workflows, task optimization, and capacity planning.
  • Enhanced their client experience through a modern, scalable UI and self-service analytics.
  • Trained and certified 70%+ of staff on Pyramid via the integrated LMS, ensuring product expertise across its India-based support and engineering teams.
Sapience now delivers intelligent, privacy-first workforce analytics with the confidence that its platform is built for the future. With Pyramid as a core part of its architecture, Sapience is well positioned to evolve toward agentic AI—delivering not just insights, but actionable recommendations and outcomes.

"The big BI platforms are trying to retrofit AI into their legacy systems—Pyramid is built with it at the core."

– Brad Weatherly, Chief Operating Officer, Sapience

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