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CAREERS

Customer Solutions Consultant

United Kingdom

Position Summary:

As the Customer Solutions Consultant, you will serve as a trusted and technical consultant for customers adopting and leveraging the Pyramid Analytics platform. You will join a team responsible for supporting customers and partners developing Pyramid-based enterprise Business Intelligence & Analytical solutions and developing industry-based solutions. As a Pyramid consultant, you will be expected to become a platform expert so you can speak intelligently on the best practices and recommendations that teach customers how to maximize their experience and capabilities.

This is an opportunity to join a growing company at an exciting time in its history.  We are looking for hands-on, self-starters who are passionate about Business Intelligence & Analytics who can leverage their experience to create success for themselves and Pyramid Analytics.

Metrics (Potential)

  1. Utilization
  2. Customer Satisfaction

Responsibilities:

The Customer Solutions Consultant must have industry knowledge of product offerings in the Business Intelligence & Analytics space.  You will be expected to become a subject matter expert on the Pyramid platform.

  • Working with clients to establish business requirements and develop cloud and on-premise solutions for BI, advanced analytics, and data science
  • Design and develop bespoke BI & Advanced Analytics solutions that leverage the Pyramid platform to transform complex data into actionable insights for clients
  • Implement solutions using industry best practices for the management and transformation of data
  • Contribute to the design and development of industry solutions based on the Pyramid platform
  • Participate in delivering training sessions both in-person and online to both customers and partners
  • Consistently stay up to date with the latest developments in data & analytics technologies to drive strategy and inform clients
  • Take ownership of projects and collaborate with multi-disciplined teams including client resources and colleagues
  • Instilling trust & confidence with the client, ensuring commercial objectives are achieved
  • Support senior members of the team in pre-sales engagements to demonstrate the possibilities afforded by the latest developments in Pyramid solutions

Requirements / Competencies

  • Strong stakeholder engagement and management skills gained in industry, management consultancy, or system integrator environments
  • Demonstrable experience in the application of technology stacks (Microsoft, SAP, Oracle, etc.) to achieve or overcome a business solution or problem
  • Ability to translate business requirements into technical requirements
  • Experience using business intelligence and analytical tools (Tableau, Power BI, etc.) to develop informative reports and dashboards
  • Demonstrate experience in the design and development of data warehouse-based solutions and related technologies (T-SQL, SSAS, SAP BW/ Hana, C#, …)
  • Ability to model and transform data, build ETL solutions, and present data in a useful business context. This includes development experience with leading ETL technologies.
  • Awareness of Data Science technologies, such as R or Python
  • Excellent project management and communication skills

Travel

This position may require travel.

Preferred Education and Experience

  • 2-3+ years of BI & Analytics experience
  • Degree in Business or Technology.
  • Solution development experience in Retail, Financial Services or Manufacturing

Additional Eligibility Qualifications

None are required for this position.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.