How People, Processes, and Technology Shape BI Strategy: Earning Customer Trust and Credibility

Author: | Category: Pyramid News | Tags: Customer trust and credibility, BI strategy | Published: 9/17/2015

How People, Processes, and Technology Shape BI Strategy: Earning Customer Trust and Credibility

In my previous post— Customer Voice through the Prism of BI Analysts’ Reports: Earning Customer Trust and Credibility — I talked about how Pyramid Analytics is earning trust and credibility in a complex space, in light of its strategic collaboration agreement with Microsoft on some exciting BI initiatives. I gave supporting examples of customer confidence, via market analysts like Gartner, BARC, and Dresner.

This third and final post in the series on how we’re earning trust and credibility looks at the trio of people, processes/environment, and technology that not only influences our collaborative development and technology integration with Power BI Desktop from Microsoft, but also shapes our overall strategy.


Pyramid Analytics is committed to building an agile team and operations internally to grow fast and to serve larger enterprises, so that users have broad, easy access to trusted BI and analytics. In many ways, a BI solution is as powerful as its users—when all is said and done, if nobody’s empowered or confident in the value of a particular solution, they’ll look for another one.

We cater to a wide range of BI functions to equip and enable people for success; for instance:

  • Owners, directors, orchestrators of BI initiatives, programs, or practices: Make BI initiatives thrive with a solution that’s governed yet agile—either on premises or private cloud.
  • Business functions—business decision makers (BDMs), business analysts, business users: Make better, data-based decisions with easy-to-obtain, governed, secure, trustworthy data.
  • IT organization: Streamline operations and tasks with BI Office, SQL Server, and SQL Server Analysis Services (SSAS), while ensuring governance, security, and scalability.


Our self-service BI environment supports processes for easily deploying, exploring, collaborating, and sharing consistent, trustworthy data, for broad adoption, anytime and anywhere:

  • “We BI” rather than “Me BI” (my first post in this series).
  • Enterprise deployment is 100% web-based; no need for desktop tools, which create disjointed, inconsistent, siloed data.
  • Architected for enterprise-grade governance, scalability, security, and ease of use.
  • Can share complex models, business logic, rules, and content across departments, user personas, and workflows.
  • Strong mobile support.


By collaborating on new features in Power BI Desktop from Microsoft and combining this with all the strengths that BI Office provides, we deliver superior technology:

  • BI Office is for those who want to keep their BI on premises or in a private cloud—for instance, Microsoft Azure Infrastructure as a Service (IaaS).
  • Files from Power BI Desktop can be published to Pyramid Analytics on-premises server, which facilitates collaborative BI.
  • Best-in-class on SQL Server and SSAS; organizations can protect, extend, and make the most of investments in the Microsoft BI stack and sophisticated data models in SSAS. Full support for SSAS features, both in OLAP and Tabular. Models built in Pyramid Analytics can be deployed to SSAS and reused.
  • Full reporting and publishing capabilities and dashboards that allow custom links and logic.
  • Multi-tier, high performing server.

In previous posts in this series, I’ve touched upon the past (how we’ve come full circle to our original vision as a company) and the present (current customer voice via market analysts). Through the people, processes, and technology that are the backbone of Pyramid Analytics’ visionary strategy—and through our alliance with Microsoft—we are equipping and empowering customers to meet the demands of the future, and earning their trust and credibility.

Related resources

  1. Follow Pyramid Analytics on LinkedIn
  2. Follow @PyramidAnalytics on Twitter
  3. “We BI” rather than “Me BI”
  4. Customer Voice through the Prism of BI Analysts’ Reports: Earning Customer Trust and Credibility

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